These are the terms and conditions on which we supply Overstock and Finished Goods, Furniture, Raw Material, Machinery, etc.("Products") to you through our website.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
We are OneZ Group Limited, a company registered in Hong Kong, trading as OneZource. Our company registration number is 69556286 and our registered office is at Rm. B-E, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong.
For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at +85265566920 or email us at firstname.lastname@example.org or write to us at Rm. B-E, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
When we use the words "writing" or "written" in these terms, this includes emails.
You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:
the Product ordered is out of stock;
there are unexpected limits on our resources which we could not reasonably plan for;
we have identified an error in the price or description of the Product.
We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
The images of the Products on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Platform have a twenty per cent (20%) tolerance.
The packaging of the Products may vary from that shown in images on our Platform.
If we are making the Products according to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our Platform or by contacting us.
If you wish to make a change to the Product you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - ).
We may make minor changes to the Product from time to time in order to:
reflect changes in relevant laws and regulatory requirements; and
implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
If we make significant changes to these terms or the Product, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
Once we receive any complaints or requests, for example product return, OneZource would contact with the providers and work out a solution base on different circumstances.
Last updated: July 3, 2019